Job Description

Incident Commander

Surefox North America Inc is a veteran owned company that pride ourselves on creating a diverse and unique culture of trained and talented individuals. We are currently seeking an experienced individual with high integrity and professionalism who can join our team. You will be working on uniquely assigned projects under the guidance of the Site Supervisors and Area Managers for our top clients. In your day to day role as an Incident Commander, you will be acting as a liaison between Surefox and its clients while providing emergency response. You will perform all duties in accordance with client policies and procedures, and all state & federal regulations. Other responsibilities include responding to emergency events, medical & non-medical issues, staffing deficiencies, and handling client requests in a timely manner. Under certain circumstances, an Incident Commander will be expected to initiate preliminary investigations by writing incident reports on all internal client and company issues. We are looking for someone who has exceptional observational skills and pays close attention to detail. As we encourage veterans and candidates that are currently in the military reserve to apply, we welcome all who share the same passions for protection as we do. We are not offering visa sponsorship for this position at this time.

Base Hourly Rate: $40.00 - $50.00 Work Schedule: Day / Grave shifts available

What You Will Do

• Monitor camera feeds, Video Management Systems (VMS), and Access Control Systems (ACS) to identify and neutralize threats before they escalate
• Conduct ongoing site risk assessments and funnel actionable intelligence to leadership to inform high-level decision-making
• Maintain "eyes on the ground" for incident verification, implementing specialized physical protocols such as two-swipe entry and strictly controlled access points
• Act as the primary dispatcher and communication hub between the GSOC and physical response teams during critical incidents
• Deliver advanced detection capabilities by merging digital alarm monitoring with physical security patrols (foot and vehicle)
• Oversee badge printing, credentialing, and technical security integrators to ensure the integrity of client perimeters
• Conduct incident reports on accidents, suspicious activities, and system vulnerabilities, maintaining a high level of situational awareness
• Provide low-profile physical security for assigned clients, promoting safety and discretion while conducting vulnerability assessments
• Maintain a high level of physical fitness, a professional personal appearance, and a thorough understanding of today's security technology across all platforms

What Is Required

• Must be eligible for employment within the United States
• Must be a minimum of 18 years old per state licensing guidelines
• Must be able to pass an extensive background check and drug screening
• Must live within driving distance
• Must have at least 5+ years of physical security experience
• Must have a current BSIS guard card or eligible to qualify for guard card
• Must have a current BSIS Exposed Firearms Permit or be eligible to qualify for an exposed carry permit.
• Must have a high school degree or equivalent
• Demonstrated competence in reacting to and handling emergencies
• Ability to effectively communicate with people at all levels and from various backgrounds
• Good judgment with the ability to make timely and sound decisions
• Ability to understand and follow written and verbal instructions
• Ability to work independently and as a team member
• All applicants must be able to pass the Surefox Physical Agility Test (SPAT), with or without reasonable accommodation, prior to the scheduled start date.
• CPR/First Aid/AED for all ages is required
• Ability to work nights, weekends, and holidays as required
• Demonstrate an operational understanding of today's technology across all platforms
• Strong writing and interpersonal skills

What Is Desired / Optional

• Specialized Permits: Current CCW or firearms permits for potential transition to armed agent status.
• Educational Background: Bachelor's Degree in Criminal Justice, Intelligence Studies, or a related field.
• Professional Experience: Prior Military or Law Enforcement (ODO) experience is highly prioritized.
• Technical Certifications: Formal TECC/TCCC (Tactical Casualty Care) certifications, NREMT licensure, or experience with advanced tactical medical integration.
• Specialized Training: Experience with Executive Protection, anti-terrorism protocols, or high-threat driving.
• International Proficiency: Experience with overseas protection assignments and international travel logistics.

If you share our values and are ready to build your next career, we want to hear from you!

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